FAQ

Q: Why are there two wicks in the candles?
A: We use 2 wicks so the candles burn evenly and release the maximum amount of fragrance from the first time you light the candle right down to the end.

Q: What is the burn time on the candles?
A: This is a very tricky question because there are so many variables that come into play when burning any candles, such as location (drafts, wind, ceiling fans), amount of time of continuous burn, proper wick trimming, etc. Some fragrances have ingredients that create a faster burn time than others. It's always best to follow the burn instructions on the back of every jar to get the maximum results and safety from your candles.

Q: What is the burn time on the votives?
A: Again, this is a tricky question because there are so many variables that come into play when burning any candles, such as location (drafts, wind, ceiling fans), amount of time of continuous burn, proper wick trimming, etc. Votives can burn differently in various votive jars and holders.

Q: I've noticed some black on the jars, is this soot?
A: The “soot” that most people are concerned about is the “soot” that comes from using paraffin in candles (because of oily residue). All items that are burned (including alternative candles) must give off some percentages of soot. The small percentage of soot that might be seen on an alternative candle would be carbon from the wicks or because the flame has gotten too high and the wick is in need of trimming. Some scents also give off small amounts of soot.

Q: Where are the candles and other products made?
A: All of our products are made at the corporate office, warehouse, and manufacturing plant located in Wilkes-Barre, Pennsylvania.

Q: Are the ingredients in your candles all natural?
A: Our wax is made up of all natural materials but we do not use natural scents in the majority of our candles. It is our opinion that most natural scents and essential oils do not produce as good a scent nor last as long as synthetic scents. Most of our scents are made specifically for our alternative wax formula and in the cases where we deem that a natural scent can function at the same level as a synthetic we use a natural scent.

*Note: Our main goal was to address soot concerns among “mainstream” candle buyers and their candles. We were not looking to develop a candle for the much smaller “all natural” market-place.

Q: Are your candles 100% soy?
A: Our original formula was 100% soy but we found that soy was NOT the best ingredient to develop an alternative candle from. The reason is that 100% soy does NOT hold enough scent to create a strong scented candle. When we designed a strongly scented soy candle we found that scent actually rose to the top of the candle forming a puddle at the top.

The proprietary formula we currently use is a formula specifically designed for our candle's needs (clean burning and also strongly scented) and is comprised of vegetables and other natural, renewable resources.

In our opinion, although soy has the benefits of clean burning and warm water clean up, our blend has those benefits PLUS allows us to make the candle one of the strongest scented candles in the market!

Q: Are your candle wicks lead free and self-trimming?
A: The wicks are lead free and also core free (no zinc) and are made from 100% cotton. Although our wicks are considered self trimming we still recommend that you trim the wicks to between 1/8 and ¼ inch at all times. (Burn instructions recommend that you NEVER burn a candle continuously for more than 3 hours!)

Q: Will leaving candles in extreme heat cause any problems?
A: Storing your candles in your car or anyplace where it can be exposed to extreme heat can cause the following situations to occur:

Extreme heat can cause the candle to melt slightly, but it will reform itself once it is no longer being exposed to that heat. If candles are stored for a long period of time in extreme heat (100 degrees or more) and the storage area is unventilated you can experience the following:

(a) candle melting
(b) the candles can lose some of their scent
(c) the candles can become slightly discolored.

Do NOT allow the candles to be exposed to sunlight while in storage as it can discolor the candles.

Q: Will leaving candles in extreme cold cause any problems?
A: You can experience the following if you expose your candles to extreme cold. (20 degrees or less):

(a) if your candles are stored in a cold place you may notice that the scent coming from the unburned candle will not be as strong when you open the jar. That will not affect the scent when the candle is burned and you will also notice that the scent will return to full strength when brought back to normal conditions
(b) the glass container holding the candle can become more brittle while cold and cases of candles should not be mishandled as it can cause breakage of the glass under those conditions.

Q: How long do the cleansing bars last?
A: It would depend on the time you spend in the shower, what you use it for and if you let it standing in water after leaving the shower. Most people have told us that the bar lasts a lot longer than any cleansing bar they have ever used!